CRM in HE 2019 Programme

Please note that the programme is subject to change.

The conference takes place in the Engineering, Environment, & Computing Building at Coventry University. The rooms for each session are yet to be confirmed but will be well sign-posted on the day.

Thursday 11th July

3pm – 3.30pm Welcome to CRM in HE 2019 Richard Harrison
3.30pm – 4pm Networking and Exhibition [All]
4pm – 5pm Pecha Kucha 7 (20×20) lightning talks [All]
5pm – 5.30pm — BREAK — [All]
5.30pm – 6.30pm Pre-Dinner Drinks [All]
6.30pm – 9pm Conference Dinner [All]
9pm – UNTIL LATE After Party at The Botanist [All]

Friday 12th July

8.30am – 9am — ARRIVAL TEA AND COFFEE — [All]
9am – 10am ‘The Future of Customer Experience – why customer advocacy is the future of CX’ Yiannis Maos (Hyre)
10am – 11am ‘How CRM Supports Recruitment’ Liam Owens (Edge Hill University)
11am – 11.30am — BREAK — [All]
11.30am – 12.30pm Stream 1: ‘The Past and Future of Clearing – how CRM has, and can help.’ Aimee Ellis (University of Southampton)
Stream 2: TBC TBC
12.30pm – 13.30pm — LUNCH — [ALL]
13.30am – 14.15pm Supplier Session with Salesforce Salesforce
Supplier Session with Gecko
Supplier Session 3 TBC
Supplier Session 4 TBC
14.15pm – 3pm Supplier SessionĀ  with Azorus
Supplier Session 6 with Data Harvesting
Supplier Session 7 TBC
Supplier Session 8 TBC
3pm – 4pm Slido Q&A Session [ALL]
4pm – 4.15pm Closing Remarks Richard Harrison