The conference takes place in the Engineering & Computing Building, 3 Gulson Road, Coventry, CV1 2JH. The rooms for each session are yet to be confirmed but will be well sign-posted on the day.
BOOKINGS ARE NOW CLOSED FOR 2019
Thursday 11th July
3pm – 4pm | Registration | Networking and Exhibition | [All] |
4pm – 5pm | AGM | Pecha Kucha Session | [Members] |
5pm – 5.30pm | — BREAK — | [All] |
5.30pm – 6.45pm | Pre-Dinner Drinks | [All] |
6.45pm – 9pm | Conference Dinner (St. Mary’s, Guildhall Bayley Lane, Coventry, CV1 5RN) | [All] |
9pm – UNTIL LATE | After Party at The Botanist | [All] |
Friday 12th July
8.45am – 9am | — ARRIVAL TEA AND COFFEE — | [All] |
9am – 10am | ‘The Future of Customer Experience – why customer advocacy is the future of CX’ | Yiannis Maos (Hyve) & Laura Chamberlain (WBS) |
10am – 11am | ‘How CRM Supports Recruitment’ | Liam Owens (Edge Hill University) |
11am – 11.30am | — BREAK — | [All] |
11.30am – 12.30pm | Stream 1: ‘The Past and Future of Clearing – how CRM has, and can help.’ | Aimee Ellis (University of Southampton) |
Stream 2: ‘Stakeholder Management and Change Management’ |
Fraser Smith (University of Aberdeen) |
|
12.30pm – 13.30pm | — LUNCH — | [ALL] |
13.30am – 14.15pm | Supplier Session with Salesforce | Salesforce |
Supplier Session with Gecko |
Gecko |
|
Supplier Session with Pythagoras |
Pythagoras |
|
Supplier Session with Campus Management |
Campus Management |
|
14.15pm – 3pm | Supplier Session with Azorus |
Azorus |
Supplier Session with Student CRM (cancelled) |
Student CRM |
|
Supplier Session with Tribal Dynamics |
Tribal Dynamics |
|
Supplier Session with Akero |
Akero |
|
3pm – 4pm | Slido Q&A Session | [ALL] |
4pm – 4.15pm | Closing Remarks | Richard Harrison |