CRM in HE 2019 Programme

The conference takes place in the Engineering & Computing Building, 3 Gulson Road, Coventry, CV1 2JH. The rooms for each session are yet to be confirmed but will be well sign-posted on the day.


Thursday 11th July

3pm – 4pm Registration | Networking and Exhibition [All]
4pm – 5pm AGM | Pecha Kucha Session [Members]
5pm – 5.30pm — BREAK — [All]
5.30pm – 6.45pm Pre-Dinner Drinks [All]
6.45pm – 9pm Conference Dinner (St. Mary’s, Guildhall Bayley Lane, Coventry, CV1 5RN) [All]
9pm – UNTIL LATE After Party at The Botanist [All]

Friday 12th July

8.45am – 9am — ARRIVAL TEA AND COFFEE — [All]
9am – 10am ‘The Future of Customer Experience – why customer advocacy is the future of CX’ Yiannis Maos (Hyve) & Laura Chamberlain (WBS)
10am – 11am ‘How CRM Supports Recruitment’ Liam Owens (Edge Hill University)
11am – 11.30am — BREAK — [All]
11.30am – 12.30pm Stream 1: ‘The Past and Future of Clearing – how CRM has, and can help.’ Aimee Ellis (University of Southampton)
Stream 2: ‘Stakeholder Management and Change Management’
Fraser Smith (University of Aberdeen)
12.30pm – 13.30pm — LUNCH — [ALL]
13.30am – 14.15pm Supplier Session with Salesforce Salesforce
Supplier Session with Gecko
Supplier Session with Pythagoras
Supplier Session with Campus Management
Campus Management
14.15pm – 3pm Supplier Session with Azorus
Supplier Session with Student CRM (cancelled)
Student CRM
Supplier Session with Tribal Dynamics
Tribal Dynamics
Supplier Session with Akero
3pm – 4pm Slido Q&A Session [ALL]
4pm – 4.15pm Closing Remarks Richard Harrison