Please note that the programme is subject to change.
The conference takes place in the Engineering, Environment, & Computing Building at Coventry University. The rooms for each session are yet to be confirmed but will be well sign-posted on the day.
Thursday 11th July
| 3pm – 3.30pm | Welcome to CRM in HE 2019 | Richard Harrison |
| 3.30pm – 4pm | Networking and Exhibition | [All] |
| 4pm – 5pm | Pecha Kucha 7 (20×20) lightning talks | [All] |
| 5pm – 5.30pm | — BREAK — | [All] |
| 5.30pm – 6.30pm | Pre-Dinner Drinks | [All] |
| 6.30pm – 9pm | Conference Dinner | [All] |
| 9pm – UNTIL LATE | After Party at The Botanist | [All] |
Friday 12th July
| 8.30am – 9am | — ARRIVAL TEA AND COFFEE — | [All] |
| 9am – 10am | ‘The Future of Customer Experience – why customer advocacy is the future of CX’ | Yiannis Maos (Hyre) |
| 10am – 11am | ‘How CRM Supports Recruitment’ | Liam Owens (Edge Hill University) |
| 11am – 11.30am | — BREAK — | [All] |
| 11.30am – 12.30pm | Stream 1: ‘The Past and Future of Clearing – how CRM has, and can help.’ | Aimee Ellis (University of Southampton) |
| Stream 2: TBC | TBC |
|
| 12.30pm – 13.30pm | — LUNCH — | [ALL] |
| 13.30am – 14.15pm | Supplier Session with Salesforce | Salesforce |
| Supplier Session with Gecko |
Gecko |
|
| Supplier Session 3 | TBC |
|
| Supplier Session 4 | TBC |
|
| 14.15pm – 3pm | Supplier Session with Azorus |
Azorus |
| Supplier Session 6 with Data Harvesting |
DataHarvesting |
|
| Supplier Session 7 | TBC |
|
| Supplier Session 8 | TBC |
|
| 3pm – 4pm | Slido Q&A Session | [ALL] |
| 4pm – 4.15pm | Closing Remarks | Richard Harrison |
