The conference takes place in the Engineering & Computing Building, 3 Gulson Road, Coventry, CV1 2JH. The rooms for each session are yet to be confirmed but will be well sign-posted on the day.

BOOKINGS ARE NOW CLOSED FOR 2019

Thursday 11th July

3pm – 4pm	Registration | Networking and Exhibition	[All]
4pm – 5pm	AGM | Pecha Kucha Session	[Members]
5pm – 5.30pm	— BREAK —	[All]
5.30pm – 6.45pm	Pre-Dinner Drinks	[All]
6.45pm – 9pm	Conference Dinner (St. Mary’s, Guildhall Bayley Lane, Coventry, CV1 5RN)	[All]
9pm – UNTIL LATE	After Party at The Botanist	[All]

Friday 12th July

8.45am – 9am	— ARRIVAL TEA AND COFFEE —	[All]
9am – 10am	‘The Future of Customer Experience – why customer advocacy is the future of CX’	Yiannis Maos (Hyve) & Laura Chamberlain (WBS)
10am – 11am	‘How CRM Supports Recruitment’	Liam Owens (Edge Hill University)
11am – 11.30am	— BREAK —	[All]
11.30am – 12.30pm	Stream 1: ‘The Past and Future of Clearing – how CRM has, and can help.’	Aimee Ellis (University of Southampton)
	Stream 2: ‘Stakeholder Management and Change Management’	Fraser Smith (University of Aberdeen)
12.30pm – 13.30pm	— LUNCH —	[ALL]
13.30am – 14.15pm	Supplier Session with Salesforce	Salesforce
	Supplier Session with Gecko	Gecko
	Supplier Session with Pythagoras	Pythagoras
	Supplier Session with Campus Management	Campus Management
14.15pm – 3pm	Supplier Session with Azorus	Azorus
	Supplier Session with Student CRM (cancelled)	Student CRM
	Supplier Session with Tribal Dynamics	Tribal Dynamics
	Supplier Session with Akero	Akero
3pm – 4pm	Slido Q&A Session	[ALL]
4pm – 4.15pm	Closing Remarks	Richard Harrison